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Your Account, Your Responsibility

When you open an account on dultoge, you're agreeing to keep your login and payment details secure, play within Indonesia's local law where permitted, and follow our core…

Account security starts with youReal-money deposits & withdrawals coveredDisputes handled through support within 48 hours
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dultoge Your Account, Your Responsibility
GET HELP WITH TERMS

Contact Us About Your Account or Terms

Live Chat Open the chat widget in your account between 08:00–23:00 Jakarta time, Monday to Sunday.
Email Support Send account or terms inquiries to [email protected].
In-App Notification Once logged in, tap your profile menu, select Support, and start a ticket.
HOW WE PROTECT YOU

Data Security and Account Integrity

Login Security

Your password is encrypted end-to-end. We never store it in plain text. If you forget your login, verify your email or phone to reset—no one can access your account without that second step.

Payment Verification

Before we send your withdrawal, we verify your identity using your registered mobile number and bank account details. Withdrawals via DANA, OVO, GoPay and QRIS typically complete within 3 hours after verification.

Cookie and Data Retention

We use session cookies to keep you logged in safely. Your gameplay data, transaction history, and account info are stored on encrypted servers in Singapore and deleted after 36 months of account inactivity unless local law requires longer retention.

Dispute Resolution

If you dispute a transaction, email [email protected] with your account ID, the transaction ID, and your concern. We investigate within 48 hours and respond with our finding or a refund confirmation.

Device Linking

Each account is linked to your initial login device's hardware ID. If you log in from a new device, you'll verify via SMS. Multiple accounts from the same device are flagged and may be suspended.

Policy Changes

We notify you of material term updates via email and in-app notification at least 30 days before they take effect. Log in to your account settings to view the full change history anytime.

Frequently Asked About Our Terms

No. Creating multiple accounts from the same device, email, or payment method violates our terms. We detect this using hardware IDs and suspend all duplicate accounts. If you need to reactivate a closed account, contact [email protected] instead.

Your account is your responsibility. If someone else plays using your login, you remain liable for all wagers and withdrawals. We strongly advise against sharing credentials. If your account is compromised, verify your identity via SMS immediately and contact support within 2 hours.

We retain all deposits, withdrawals, and gameplay logs for 36 months after each transaction. After 36 months of complete account inactivity, your data may be archived or deleted unless local law requires us to keep it longer. You can request a full data export anytime via your account settings.

Yes, if we detect fraud, multiple accounts, suspicious deposits, or violations of our conduct rules. We'll notify you via email and in-app message immediately. If your account is suspended, you have 14 days to contact [email protected] to dispute it. We review disputes within 48 hours.

Log into your account, go to Settings, and select Close Account. Your balance will be withdrawn to your registered payment method. We'll delete your personal data after 12 months unless local law or pending disputes require us to retain it. Reopening a closed account requires identity re-verification.

Yes. Your deposited funds are held in segregated client accounts and are never mixed with our operational funds. If dultoge ceased operations, those funds would be returned to your registered payment method via DANA, OVO, GoPay or QRIS within 30 days.

Online gaming legality varies by region in Indonesia. We operate where local law permits. If your province or city restricts gaming, you cannot use dultoge. We check your IP and registered address to confirm eligibility. Playing from a restricted region may result in account suspension and fund forfeiture.

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