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How dultoge protects your account and payment data

When you open an account with us, your personal information—name, email, payment details—stays encrypted and secure on our servers.

Data encryption standardAccount access on requestPayment privacy with DANA, OVO, GoPay, QRIS
dultoge How dultoge protects your account and payment data
REACH US ANYTIME

Contact us about your privacy

If you have questions about how we handle your data, want to request a copy of your account records, or need to update your personal information…

Live chat Open your account, head to the support icon in the corner, and message us…
Email support Send privacy questions to [email protected]. Include your username and describe what data or access…
Account settings Log in anytime and go to Profile > Privacy & Data to review, update…
SECURITY & CONTROL

How we keep your data safe and give you control

Your passwords are hashed, never stored in plain text. Payment information—DANA account, OVO phone number, GoPay ID, QRIS reference—is encrypted and kept separate from your login credentials.

Password encryption

We hash your password on arrival and never store the plain text. Even our team cannot read your original password.

Payment isolation

DANA, OVO, GoPay and QRIS details are encrypted separately from your account login, so a breach of one does not expose the other.

Cookie transparency

We set functional cookies for your lobby session and preference language. No ad trackers follow you after you leave dultoge.

Withdrawal verification

Before any payout, we confirm your identity via phone or email. This prevents unauthorized withdrawals from your account.

Data retention timeline

Account data stays for your membership duration plus 12 months. After account deletion, we purge records within 90 days where local law permits.

Your privacy rights

Contact [email protected] to request a copy of all your data, correct errors, or ask us not to use your information for promotional messages.

Answers to your most common privacy questions

Players in Yogyakarta and across Indonesia often ask how we use their information, whether deposits via local payments are private, and what happens if they close their account. We've gathered the top questions here so you understand exactly how dultoge handles your data.

When you delete your account, we flag your profile for removal within 30 days. Your data is then purged completely within 90 days. Until deletion is final, we keep records only to settle any open disputes or pending withdrawals.

Yes. Payment information is encrypted separately from your login credentials and stored on secure servers. We never share your payment details with third parties, and we do not sell your account history to other services.

Absolutely. Log into Account Settings > Privacy & Data to download your stored information, or email [email protected] with your username and we'll send a full export within 24 hours.

Transaction records (DANA, OVO, GoPay, QRIS deposits and all payout requests) are retained for 12 months after your account closes, for dispute resolution and regulatory compliance where local law requires.

No. We use cookies only to keep you logged in during your session and remember your language preference. We do not set tracking pixels or follow you on external sites.

Change your password immediately through Account Settings. Then contact live chat or email [email protected] with details. We'll review login history and disable suspicious sessions within the hour.

Yes. Go to Account Settings > Notifications and uncheck promotional emails. You'll still receive security alerts and withdrawal confirmations, but no marketing content.